Return & Exchange Policy
At Pawlyo, we are committed to providing high-quality products for pets and their owners. To maintain strict quality standards and ensure the safety and integrity of our products, we have established the following Return & Exchange Policy.
Please Read Before Purchasing
By placing an order with Pawlyo, you acknowledge and agree to the terms outlined in this policy.
Returns
Due to the nature of our products and our commitment to product quality, hygiene, and customer safety, Pawlyo does not accept returns for change of mind, incorrect purchases, buyer's remorse, sizing issues, preference-related reasons, or any other non-defective circumstances.
All sales are considered final once an order has been delivered.
We encourage customers to carefully review product descriptions, specifications, sizing information, and compatibility details before completing their purchase.
Exchanges for Damaged or Incorrect Items
While we do not offer returns, we understand that issues can occasionally occur during fulfillment or shipping.
We will gladly provide a replacement or exchange if:
- You receive a damaged item.
- You receive the wrong product.
- The product received differs substantially from the item ordered.
To qualify for an exchange, you must:
- Contact our support team within 7 days of delivery.
- Provide your order number.
- Submit clear photographs showing the damage or error.
- Retain all original packaging where possible.
Once approved, we will arrange a replacement at no additional cost to you.
Non-Eligible Exchange Requests
The following situations are not eligible for exchanges:
- Change of mind.
- Product no longer wanted.
- Incorrect size selected by the customer.
- Minor cosmetic packaging damage that does not affect product functionality.
- Delays caused by customs, carriers, weather, or other factors outside our control.
- Normal wear and tear.
- Failure to read product descriptions before purchasing.
Order Cancellations
Orders may only be cancelled before they have been processed for shipment. Once an order has entered processing or has been dispatched, cancellation requests cannot be guaranteed.
Quality Assurance
Every product offered by Pawlyo is sourced from trusted suppliers and undergoes quality checks before being made available to our customers. Our goal is to ensure every order meets the standards expected by pet owners who want the very best for their companions.
Contact Us
If you believe you have received a damaged or incorrect item, please contact our customer support team with your order number and supporting photographs. We will review your request and work to resolve the issue as quickly as possible.
By completing a purchase from Pawlyo, you acknowledge that you have read and agreed to this Return & Exchange Policy.
Last Updated: 12/06/26
