Shipping Policy
At Pawlyo, we strive to provide a smooth and reliable delivery experience for every customer. Please review the following shipping information before placing your order.
Shipping Rates
Shipping costs may vary depending on the product, destination country, package size, and supplier location.
While the majority of our products qualify for free shipping, some items may have shipping charges depending on your location. We strongly encourage customers to review the shipping details provided on each individual product page before placing an order.
Any applicable shipping fees will be clearly displayed during checkout before payment is completed.
Order Processing
Once your order is placed, our team begins processing it as quickly as possible.
Typical processing times range from 1–3 business days, although this may vary during peak periods, holidays, or promotional events.
You will receive an order confirmation email shortly after your purchase, followed by a shipping confirmation email containing tracking information once your order has been dispatched.
Delivery Times
Estimated delivery times vary by product and destination country.
Most orders are delivered within 7–14 business days from the date of shipment.
Please allow up to 14 business days for delivery before contacting customer support regarding a delayed order.
While we work hard to ensure timely delivery, occasional delays may occur due to:
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Customs inspections
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Local postal services
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Weather conditions
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Public holidays
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High shipping volumes
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Circumstances beyond our control
Tracking Your Order
Once your order has shipped, you will receive tracking information via email.
Customers are encouraged to monitor their shipment using the tracking details provided.
Delayed Deliveries
If your order has not arrived within 14 business days of shipment, please contact our Customer Support team.
To help us assist you as quickly as possible, please include:
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Your full name
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Order number
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Email address used for the purchase
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Any tracking information received
Our team will investigate the shipment with the carrier and provide an update as soon as possible.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information is accurate at the time of purchase.
Pawlyo is not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete shipping addresses provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us immediately with your order information and supporting photographs (if applicable). We will work with the shipping provider to investigate the issue and determine an appropriate resolution.
Contact Us
For any shipping-related questions or concerns, please contact our customer support team and include your order information so we can assist you promptly.
Thank you for choosing Pawlyo.
Trusted Care. Happy Pets.
